Pro Cleaning Home Cleaning is an Australian owned company with over 15 years of residential cleaning industry experience.
We’ve seen the good, mediocre and down right dirty.
Our Directors, management team, customer service staff and professional cleaners pride themselves with a diverse and extensive experience in the home cleaning industry.
Our personal mission?
- To ensure that every residential cleaning customer receives a quality, superior and consistent clean.
PRO CLEANING HOME CLEANING SERVICE STANDARDS:
We are committed to delivering exceptional home cleaning services, and guarantee that:
- Every area of your home will always look and feel clean.
- The smallest details will be noted, not missed, and always done as scheduled.
- You will always be impressed with our cleaning standards.
- Our professional team of home cleaners will be proactive in their duties at all times.
Our business, now in its 15th year of operation, delivers on three core values:
1. TRUST = YOUR PEACE OF MIND
Pro Cleaning Home Cleaning is founded on the principles of equality, honesty, and continuous improvement.
Staff and contractors must complete rigorous in-house training and police checks to ensure they deliver reliable, trustworthy cleaning services.
All our staff and contractors are uniformed at all times, and trained to bring any matters that require attention to the notice of the business.
2. EFFICIENCY = YOUR QUALITY ASSURANCE
Reliability and consistency is the key to Pro Cleaning Home Cleaning building long-term customer relationships.
We pride ourselves on providing fast, reliable and efficient cleaning services thanks to our intensive staff training, induction, and supervision processes that meet ISO9001 quality standards.
We have developed extensive policy and procedure documentation for our staff, contractors and supervisors to ensure there is a clear, consistent understanding of performance expectations. Our policies and procedures are reinforced through ongoing training sessions that include:
- one-on-one staff training
- daily supervision
- weekly monitoring
- monthly quality assurance measuring.
3. ENVIRONMENTALLY FRIENDLY AND SUSTAINABLE CLEANING PRACTICES
All Pro Cleaning Home cleaners use green-rated chemicals, biodegradable products, and cleaning products that meet Good Environmental Choice Australia standards are used where possible, along with energy-efficient machinery. We also aim to minimise water and power consumption through the use of state-of-the-art equipment and cleaning methods.